Liveworld
Human-touch content moderation
Content moderation is essential for maintaining a safe and healthy online environment for both your brand and your users. That’s where LiveWorld comes in; with over 27 years of experience, we combine the intelligence and compassion of human moderators with the efficiency of software technology to provide unparalleled moderation and engagement services.
Moderation agents work according to your specific needs and standards, creating a safe environment for customer engagement. Our services can scale to meet the needs of any program, handling any volume of content, in 70 country/language combinations.
But that’s just the beginning. Our approach stimulates engagement and fosters relationships among online customers, that generate valuable insights to refine marketing strategies and grow revenue through response and engagement. LiveWorld agents connect with customers on a personal level that builds relationships and loyalty. Swift responses to questions and complaints ensure that customers feel heard and valued. These conversation solutions deepen relationships resulting in increased revenue.
Crisis management is also a key component of our services. Between our expertise and technology, our agents quickly detect and mitigate negative comments. Crisis detection and mitigation is built into our process from day one, resulting in rapid mitigation that assures customers they’ve been heard while providing transparency and instilling trust. Our tools capture data that augments crisis management and communication strategies.
Another key part of our moderation services is reputation management services that protect and improve your brand by monitoring and responding to non-owned platform content. Our analyses provide insights that enhance customer engagement and increase brand loyalty. Boosting your brand perception increases customer retention while providing comparative insights that can improve your competitive edge and revenue, we become an essential partner in your success.
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Contact us for solution tiers and pricing. Let us show you how we can help you spark emotional connections, drive behavior change, and build stronger customer relationships.