Strategy, advice, and inspiration for digital marketing and social media experts

Electronic Etiquette: Social Media Manners

March 5, 2013
Posted by: Peter Friedman, Founder, Chairman & CEO

You’ve thrown a party to celebrate a milestone birthday and—sometime between the champagne and the crudités—you make a speech about the wonders of, well, you. You boast about giving up simple carbs and the time you shoveled your neighbor’s driveway without being asked. And watch how many push-ups I can do! You wouldn’t do that, […]

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Social Media and E-Commerce Will Reshape the In-Store Experience

Posted by: Peter Friedman, Founder, Chairman & CEO

Forty-three percent of adults say they’ve participated in showrooming, according to a Harris Poll from November 2012. Yet, tomorrow’s biggest headline isn’t going to be about how e-commerce cannibalized brick-and-mortar stores. The future lies in integration and leveraging the best of each to grow revenue across the board. Today’s savviest retailers are rethinking the very […]

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SXSW Sneak Peek – Social Media Engagement: It’s Time To Evolve

February 24, 2013
Posted by: Matthew Hammer, VP- Marketing

Does This Sound Familiar? If you’re a social media marketer, you probably spend a lot of time trying to create engaging content and might suspect you’re wasting time and money and you could be doing better. You write Facebook status updates asking people to “like” one thing or “comment” on another. You post photos of […]

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Outsourcing Community Management: Is It Out or In?

February 22, 2013
Posted by: Jenna Woodul

It’s interesting to read Arik Hanson’s take on the Social Fresh Community Manager Report. He identifies 5 trends, based on the Social Fresh data, noting that “more brands are understanding they shouldn’t outsource community management.” Here’s another point of view: It’s critical that community managers have a deep understanding of the business they represent, are able to interpret […]

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