Strategy & Inspiration for Digital Marketing & Social Media Experts
Only 2% of brands respond consistently on social media
Are you concerned that answering customers online will take up too much time, can’t be regulated, or you don’t have a big enough team to handle incoming issues? By not addressing these issues and creating a social space for you consumers you are losing out on potential consumers and increased revenue. And, you risk falling […]
Read moreMaximize the Customer Experience in a Socially Charged World
Social customer experience is the chief battleground for brands; it is where consumers’ eyes, ears, minds and hearts are. How can you Maximize the Customer Experience in a Socially Charged World? LiveWorld CEO, Peter Friedman, prepares your brand for battle in his presentation for the Marketing Profs Virtual Conference Series. According to Gartner, 89% of […]
Read moreSocial Listening Best Practices for Better Customer Service
Part 2 in the Series: Social Customer Service Social customer service is growing by leaps and bounds. Nielson found that 33% of customers prefer it to the phone – and that number will only go up. Listening to social conversations and detecting customer service issues are key – you can’t respond to customer questions or […]
Read moreJenna Woodul Discusses Community with Community Signal
We use online communities everyday. You may even be logged into Facebook or Twitter interacting with friends right now. But, did you know Facebook wasn’t even a thought when online community began? They began over 30 years ago with Apple and our Chief Community Officer and Executive Vice President, Jenna Woodul, was at the start […]
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