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Social customer experience is the chief battleground for brands; it is where consumers’ eyes, ears, minds and hearts are. How can you Maximize the Customer Experience in a Socially Charged World? LiveWorld CEO, Peter Friedman, prepares your brand for battle in his presentation for the Marketing Profs Virtual Conference Series. According to Gartner, 89% of […]
Part 2 in the Series: Social Customer Service Social customer service is growing by leaps and bounds. Nielson found that 33% of customers prefer it to the phone – and that number will only go up. Listening to social conversations and detecting customer service issues are key – you can’t respond to customer questions or […]
We use online communities everyday. You may even be logged into Facebook or Twitter interacting with friends right now. But, did you know Facebook wasn’t even a thought when online community began? They began over 30 years ago with Apple and our Chief Community Officer and Executive Vice President, Jenna Woodul, was at the start […]
Your customers, not your products, make your business. So why wouldn’t you treat them with the same amount of importance? Over 66% of consumers have stopped doing business with a brand after only ONE bad experience. Don’t let this happen to you. Make sure your customer service team is equipped with the right tools and […]
Part 1 in the Series: Social Customer Service Now more than ever, customers are taking their customer service issues to social media. But do you know how high the stakes are? Several studies show that it is critical for businesses to have an effective social customer service program. According to J.D. Power and Associates, 67% […]
Last week we released our new conversation management software for customer-obsessed brands. LiveWorld’s SaaS platform enables brands to manage customer conversations across social media and messaging apps in real time – thus enhancing social customer service and customer engagement. Not only will the software make your customers love you even more, it’ll make the entire conversation […]
Your consumers are on social media – are you? Over 60% of consumers have used social media to chat directly with a brand. If your brand isn’t on any social networks, you aren’t engaging with all your current and potential customers. Why is this a problem? Your customers want to get to know you and […]
Customers are going to love you even more. Today we are announcing a new standard in social media and messaging app software. With LiveWorld, brands like yours can redefine how you engage the people who matter most to your business, your customers. LiveWorld now makes it easier to listen, respond, and rapidly resolve customer issues in […]
LiveWorld is designed to manage customer conversations across social media and messaging apps — in real time — for customer service and engagement. As the world of social media expands to the age of messaging, brands are challenged now more than ever to be conversation-centric to deliver customer care and engage consumers. By combining the […]
Facebook recently released five new ways that people can interact with content beyond the traditional like, comment, and share buttons by introducing Reactions, which include: love, haha, wow, sad and angry. While there are many articles that describe how Facebook Reactions will affect social content marketing strategies, today we’re taking a peek at the nuts […]
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post by: Matthew Hammer, VP- Marketing