Liveworld
Careers
Remote-centric, Collaborative Culture with a Strong DEI Commitment
We believe in empowering employees and driving business success through a pragmatic approach to Diversity, Equity, and Inclusion (DEI). We’ve embraced a remote work environment long before it became the norm, fostering a collaborative company culture designed for agility and speed. Here, every team member is valued, our clients are loyal, and innovation flourishes in an environment where trust, accountability, and contribution shape our daily interactions and decision-making.
Effective and productive in your home office
creative and intelligent people
of employees have been here for 5-20 years
US states and 12 countries
women
Diverse people, diverse ideas
Employee Testimonials
Animesh C - Social Media Agent
Work from home is the buzz word now, we have been doing it for 25 years! Working in LiveWorld has made me think out of the box and come out with innovative solutions to many a problem. The flexibility in choosing our hours helps create a great Work-Life balance. I absolutely love their Open Door policy.
Briant L - Senior Manager, Client Service
I’ve been with LiveWorld for 18 years and it has literally changed my life. Having been in a wheelchair since I was 2 years old, LiveWorld has afforded me the opportunity to do substantial, important work that I may not have had the ability to do otherwise. They have not only provided me with a career that I enjoy and am good at, but have expanded my horizons as to what is possible for me in my life.
Lyric R. - Social Media Agent
I enjoy working for LiveWorld because of the never-ending support I receive. You won’t find many companies that willingly provide you with as much support as you need to strive. No matter my trials, I can always receive help to get on the right track.
Mimi F - Payroll Specialist / HR Administrator
I love working at LiveWorld because of the remote work with flex schedule availability making it a great work/life balance and the employees here are the best most hardworking and caring people I have ever worked with.
Chantel S - Social Media Agent/AOC
I love working here because I can still do meaningful work with great coworkers, all from the comfort of my own home. LiveWorld has given me the flexibility, freedom, and the ability to balance my work and personal life, and I can’t imagine doing this kind of work anywhere else!
Thiago T - Social Media Agent
I am incredibly grateful for the opportunity to contribute to LiveWorld’s success. Their leadership in the field of social media has provided me invaluable experience and professional development. I’m also proud to be part of a company that is committed to fostering a diverse, equitable, and inclusive work environment.
Disrupting the traditional office culture
We reward hard work, deep thinking and play. We believe in fully remote offices, flexible hours, generous time off and vacation. Because we know that when our people are working, they are ON. And that for everyone to do their best, they also need to disconnect. What we don’t believe in is status quo.
Careers At LiveWorld
LiveWorld is a digital and social marketing agency empowering companies to scale online dialogue in web, social media, and messaging apps allowing stronger connections and deeper relationships.
Social Media Agent
At LiveWorld, our social media agents provide social customer service, engagement for marketing purposes, adverse events management, and/or protection of brand image. A LiveWorld agent provides a great experience for a brand’s customers in their online venues. This position is an hourly, part-time, work-at-home position. Flexibility is needed to occasionally work evenings, nights, weekends, and/or holidays.Client Business Development Director
The Current Client Business Development Director, reporting to the Vice President of Marketing, identifies and pursues new opportunities at current clients. The role will identify new contacts at current clients and develop them into new business which includes identifying, prospecting, and scheduling new business appointments to expand our business. The role develops short and long-term sales and marketing strategies, lead management, and other tasks to build and manage a sales pipeline.Primary responsibilities for the various agent positions may include, but are not limited to:
Review and take appropriate action on social media posts according to brand guidelines, to include rejecting or approving content, tracking, and escalating.
Triage and respond to customers’ questions selecting and personalizing previously prepared responses or in a social context.
Actively engaging with online users, stimulating, guiding, and participating in conversations. Authoring responses on the fly.
Research customer service answers, in some cases client CRM systems.
Identify and escalate trends, topics, sentiment, and emerging issues
Required skills and traits
Ability to connect with people, and communicate in courteous, conversational style, while making decisions according to guidelines
Ability to compose well-written messages, with use of good grammar and appropriate punctuation.
Strong keyboard skills
Ability to navigate between multiple systems or applications simultaneously
Demonstrated personal or professional success engaging in a social channel
Recommended education and experience
Minimum 18 years of age required 2-3 years’ experience in online moderation and engagement and/or online customer service desirable
Some experience in a call center environment helpful.
Work-at-home experience helpful.
Social media moderation and engagement experience preferred but not required
Healthcare background desirable but not required
Experience with social media tools such as those from LiveWorld, Salesforce, Sprinklr, Khoros, or similar tools desirable
College Degree or equivalent experience preferred
Environment and Technical Requirements
Dependable, high-speed Internet access
Dependable telephone access (landline preferred for training)
Ability to work in a quiet and secure home office atmosphere
Work must be performed on a desktop or laptop computer. Use of a tablet or mobile phone is not feasible for this position.
Language Fluency Requirements
All applicants must be fluent in English.
Some positions involve fluency in reading and writing in other languages
Language fluency testing and writing samples are a requirement for all hourly positions. English for all positions and specific languages for some positions
LiveWorld defines fluency as complete competency in reading, writing, and speaking at a native or near-native level.
We are currently recruiting US Residents with fluency in the following languages:
English
Danish
Dutch
Flemish
French
German
Hebrew
Italian
Norwegian
Portuguese
Spanish
Swedish
Join our LiveWorld team and enjoy
Work at home
Flexible scheduling
Dynamic environment in fast paced social industry
Opportunity to learn new skills and further develop existing skills
Opportunity to learn within healthcare and non-healthcare industries
HOW TO APPLY
For US Residents, Apply at: http://liveworldweb.wpenginepowered.com/HR/US/
For Non-US Residents, Apply at: http://liveworldweb.wpenginepowered.com/HR/NONUS/
*LiveWorld is not currently recruiting Non-US Applicants.
PRIMARY JOB RESPONSIBILITIES
- High velocity and timely outbound cold calling; including telephone, email, and social media communication for lead prospecting and generation.
- Follow-up on warm leads from marketing activities and proactively conduct research to identify potential prospects at current clients for new business.
- Qualify leads and opportunities through discovery and relationships with current clients.
- Efficiently manage prospect pipeline to produce maximum results.
- Adhere to required and established sales activity metrics including calls, leads, meetings, and closed won and lost deals.
- Learn LiveWorld products and services and have a working knowledge of current client business (campaigns and programs).
- Create and manage on-site events and other marketing activities at current clients.
- Works closely with Client Account Directors who manage and grow current client programs.
- Responsible for keeping current with industry and product knowledge.
REQUIRED SKILLS AND TRAITS
Communication/Presentation Skills
- Excellent customer service and telephone skills to include strong listening, verbal, and written communication.
- Strong professional presence and presentation skills.
- Exceptional ability to create and present compelling PowerPoint decks and write compelling proposals in MS Word.
- Passion for social and digital media.
Tech / CRM
- Proficient in Microsoft Office, Excel, Word, PowerPoint, and Outlook required.
- Experience with sales automation tools, HubSpot CRM preferred.
Work Style and Productivity
- Highly collaborative and team oriented.
- Strong work ethic and the ability to work independently.
- Highly self-disciplined and skilled to thrive in a remote centric environment.
Travel
- Excitement for frequent travel and face to face interactions with clients, required.
REQUIRED EDUCATION AND EXPERIENCE
- College degree required.
- 5+ years sales or business development in a marketing agency including some pharma or healthcare industry experience.
- Experience in building and maintaining customer relationships.
- Track record of achieving goals, objectives, and targets.
- Experience in a fast-paced and team-oriented work environment.
HOW TO APPLY
Email your resume to Tashona White: trwhite@liveworld.com