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LiveWorld Customer Support Communities

Increase customer satisfaction while reducing support costs.

• Q&A taxonomy and language is optimized for customer support solution: ”Ask A Question, Get an Answer.“
• LiveQ&A, LiveKnowledgeBase, and LiveAssistant Chat applications preserve and organize support content and communications while enabling faster response times.
• Member-to-member model increases range of content, dramatically reduces cost, and establishes foundation for loyalty marketing.

Boost ROI 5x-10x.

• 5x-10x more cost effective than phone support
• Pays for itself in the first few months

eBay’s Answer Center provides answers to and from power sellers.		Bea System’s Developer Network provides support to and among developers.

Download LiveWorld’s white paper on the 23 Best Practices for Customer Support Communities.

#1 brands, including top Internet companies, outsource to LiveWorld.

Working with LiveWorld, you achieve better results, superior price/performance and the best day-to-day experience for your team.

	1)		Better online community: Our cultural model, community management, moderation, design, features, administration, and management tools are the best in the industry.
	2)		Faster time to market: LiveWorld strengths support your need for timely implementation.
	3)		24x7 operations: Our scalable infrastructure is optimized for online community.
	4)		Lower costs and better results than an in-house approach: LiveWorld solutions generally cost less than the incremental personnel a client would need for comparable results in-house. LiveWorld brings economies of scale, shared infrastructure, and experience curve. LiveWorld’s ever-expanding experience, techniques, technology, and systems provide our clients with faster time to market, more strategic focus, increased flexibility, and greater control than in-house approaches.